Service Policy
Our team of highly trained professionals are committed to exceeding our guests expectations. If for any reason your expectations have not been met, we kindly require our salon be notified within the following time frames:
- Styles – immediately
- Haircuts – within one week of service
- Color – within one week of service
- Chemical Processes – within one week of service
All services are non refundable and non-transferable. We will gladly redo any service free of charge. Please call to speak to one of our staff to reschedule your appointment.
Discount Policy
Ra accepts only one discount per visit.
Product Return Policy
Hair care products are as essential in creating style at home, as they are in the salon. We encourage you to talk to your stylist about hair care and discuss what products they used to create your new style. We guarantee products when sold by our professionals. If for any reason you are unsatisfied with your retail purchase, We will gladly recommend a different product or provide you with a complete refund on products purchased only at Ra Salon Spa. Equipment purchases have a 30-day guarantee from the purchase date. Hair accessories and make-up are non-refundable.
Cancellation Policy
We ask that you call us at least 24 hours in advance if you need to cancel your appointment. The charge if you fail to cancel your appointment within 24 hours will be $25.00 per service.
No-Show for Services Policy
We recognize that emergencies unfortunately happen and every once in awhile, we all forget something important. As professionals we value your time as our own, we request the same consideration. Please recognize our 24- hour notice of cancellation policy. Deposits may be required for guests having excessive “no-show” service history.
We welcome our guests and encourage them to introduce their friends and families to our salon. Our expectation is that everyone who walks through our doors, feels welcomed by our staff. For our guests safety, as well as our staff, we kindly request all young children be accompanied by a supervising adult whenever a parent is receiving services or while a child is receiving services. As state law requires, Ra is a smoke-free facility. No animals are allowed in the salon, unless they are assistance animals.
Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy notice applies to all information collected or submitted on the Ra Salon and Spa website.
The Way We Use Information:
We use the information you provide about yourself when requesting an appointment only to schedule that appointment. We do not share this information with outside parties.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.